Client Care
Everything you need to know about ordering, shipping, returns, and more, all in one convenient place.
For all inquiries or assistance, please contact us via email at:
You may also reach us via text at:
Taking care of our customers is important to us, and we aim to respond within 24 hours. Please include your order number (if applicable) for faster assistance.
For a full look:
12"–20" → 2–3 bundles
22"–28" → 3–4 bundles
For longer lengths, we recommend 3 or more bundles for added fullness.
Shipping times vary depending on your location.
Please note that shipping timeframes begin after processing is complete. Once your order ships, tracking information will be provided via email.
Made to Order means your items are prepared specifically for you after your purchase is placed.
This ensures each order meets our standards for quality, fullness, and overall luxury.
All sales are final.
Due to the nature of our products, we do not offer refunds, exchanges, or cancellations once an order has been placed. We kindly ask that you review your order carefully before completing your purchase.
If there is an issue with your order due to an error on our end (such as receiving the wrong item or a defective product), please contact us within 48 hours of delivery. We will review the matter and ensure it is resolved appropriately.
We offer local drop-off delivery from our Fredericksburg, VA location. Text us at (240) 202-5648 after placing your order to confirm your drop-off.
At checkout, please select the drop-off delivery option with the $10 flat rate fee.
Drop-Off Pricing by Distance
| Distance from Fredericksburg, VA | Drop-Off Fee |
|---|---|
| 0–10 miles | $10 |
| 11–20 miles | $20 |
| 21–30 miles | $30 |
| 30+ miles | $40+ |
🕒 Delivery Schedule
Orders placed before 3:00 PM EST – Same-day delivery
Orders placed after 3:00 PM EST – Next business day delivery
💳 How Payment Works
Once we receive your text, we will calculate your remaining balance based on your distance and send you the total. Payment is collected via Cash App before delivery.
Orders are processed based on the type of item selected.
Ready to Ship items are processed and shipped the same day when ordered before 3 PM EST. Orders placed after this time will ship the next business day.
Made to Order items require 5–10 business days for processing before shipment, as each order is prepared with intention to meet our luxury standards.
Yes. Select items are available for same-day shipping.
Ready to Ship:
Orders placed before 3 PM EST will be processed and shipped the same day. Orders placed after this time will ship the following business day.