Orders are processed based on the type of item selected.

Ready to Ship items are processed and shipped the same day when ordered before 3 PM EST. Orders placed after this time will ship the next business day.

Made to Order items require 5–10 business days for processing before shipment, as each order is prepared with intention to meet our luxury standards.

Yes. Select items are available for same-day shipping.

Ready to Ship:
Orders placed before 3 PM EST will be processed and shipped the same day. Orders placed after this time will ship the following business day.

Made to Order:
These items require 5–10 business days for processing. Once your order has been prepared and finalized, it will ship the same day with tracking provided.

Yes, we offer local pickup and drop-off services.

We are based in Fredericksburg, VA and provide delivery within surrounding areas including Stafford, Spotsylvania, and Northern Virginia.

Extended delivery to Washington, D.C. and Maryland may be available upon request. Additional fees may apply based on distance.

Once your order is placed, you may contact us via text (240)202-5648 or email: contact@shopdiamondluxeco.com to arrange pickup or dropped off.

Made to Order means your items are prepared specifically for you after your purchase is placed.

This ensures each order meets our standards for quality, fullness, and overall luxury.

All sales are final.

Due to the nature of our products, we do not offer refunds, exchanges, or cancellations once an order has been placed. We kindly ask that you review your order carefully before completing your purchase.

If there is an issue with your order due to an error on our end (such as receiving the wrong item or a defective product), please contact us within 48 hours of delivery. We will review the matter and ensure it is resolved appropriately

For a full look:

• 12”–20” → 2–3 bundles

• 22”–28” → 3–4 bundles

For longer lengths, we recommend 3 or more bundles for added fullness.

Shipping times vary depending on your location.

Please note that shipping timeframes begin after processing is complete. Once your order ships, tracking information will be provided via email.

For all inquiries or assistance, please contact us via email at:

contact@shopdiamondluxeco.com


You may also reach us via text at:

(240)202-5648

Taking care of our customers is important to us, and we aim to respond within 24 hours. Please include your order number (if applicable) for faster assistance.