Shipping policy
Diamond Luxe Co — Shipping Policy
Processing Time
Ready to Ship Items: Orders placed before 3 PM EST will be processed and shipped the same day. Orders placed after 3 PM EST will ship the following business day.
Made to Order Items: These items require 5–10 business days for processing. Once your order has been prepared and finalized, it will ship the same day with tracking provided.
Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
United States
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $8.00 |
| Express Shipping | 1–3 business days | $15.00 |
| Free Standard Shipping | 3–7 business days | Orders over $100 |
European Union
| Service | Estimated Delivery | Cost |
|---|---|---|
| USPS First Class International | 7–21 business days | $25.00 |
| USPS Priority Mail International | 6–10 business days | $50.00 |
Please note that EU delivery timelines may be affected by local customs processing, which is outside our control and can add 3–7 additional days.
Customs & Duties (EU Customers)
International orders may be subject to import duties and taxes upon arrival in your country. These charges are the customer's responsibility and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information.
Order Issues
If your order arrives damaged or you have not received it within the estimated timeframe, please contact us within 7 days of the expected delivery date and we will investigate promptly.